The potential benefits of a real-time, lean collaborative working model are too great to argue with.
With all the discussion about cloud computing and remote access, it would seem that all the applications and solutions businesses need are now available online and paid for in low monthly subscription fees. Anyone working with small businesses, however, comes to understand that the vast majority of these businesses are still using more traditional modes of information management and computing. For the most part, these businesses are using PCs and local networks, possibly with a little hosted email thrown in. Almost certainly they have a website and maybe even a fairly sophisticated e-commerce system that allows them to sell products online. But when it comes to general office functions, and particularly back-office functions like bookkeeping and accounting, the software and the data generally reside on the office PC and server.
Accounting and bookkeeping professionals who work with small businesses are often in the same position as their business clients when it comes to
The solution for many providers has been revealed through cloud computing and hosted application models. With Cloud Servers, Remote Desktops, and Virtual Desktop Infrastructure now widely available as affordable alternatives to capital-intensive implementations of locally installed products, businesses are finding new abilities to manage applications and data, provide mobility and enhance collaboration. The additional benefit is in how accounting service providers may engage with their clients in more efficient and effective ways, without the burdens of replicating data or trying to share access to a single machine or application resource.
There are a number of elements to consider before taking the file server to the parking lot and running it over with a truck. Moving to the cloud is not a one-step process, and it is important to do a little research and collect some important information before making the final decision on how to proceed.
Internal Use Systems
Among the first of the questions to ask when considering a change in IT management approaches is “which software do we need”? Implementing an outsourced IT arrangement, which is really what “cloud” is about”, does not necessarily mean throwing away all the existing software and starting with new. The software in use within the firm may be exactly what it needs right now and adding full IT management, fault tolerance, and remote or mobile access could be the main scope of the requirement. Moving from locally installed solutions to hosted solutions provides quite a number of benefits while removing many of the direct costs and frustrations of IT management and administration. The greatest benefit of this type of approach is the ability to preserve the “body of knowledge” existing in the business, knowledge invested in the people and processes already developed.
On the other hand, there may be new tools or services only available as “cloud” service, and it makes sense to explore how they may benefit the business more than the in-use applications. The important element is to remember that the solution must address real business problems, and whether it runs in the cloud or not isn’t the first or most important thing to ask. For example, a discussion about whether
Client Interaction
An important aspect of adopting new technologies or working models is the consideration of how the firm and the client businesses will work together, and whether or not there is (or could be) a standardized approach that might work for most clients. Certainly, it makes sense to standardize as much as possible. Treating every issue or engagement as a singular event – a one-off – is the least efficient way to do business. The key to profitability is in the firm’s ability to produce high quality work consistently and in a timely fashion. This requires that the business be well-structured in terms of the standard processes and methods which will be used to work with client information. When the firm and the client can work seamlessly together as and when required, and when each is responsible for their own systems and data, it is a best-case scenario. The questions relating to client interactions focus on how the firm works with clients and which tools or solutions are required to improve that situation.
It is likely that the firm will need to be able to address working relationships with various client and engagement types – where clients do some of the work, where the bookkeeper does the work, or where the participants work collaboratively together in the same systems. While it may seem that the best way to create a dependency on your services with the client is to keep them out of the systems, empowering the client is really the key to a close and long-standing engagement. This means that the client needs to have their own solutions and approach to cloud-enabled IT, and the accounting or bookkeeping service provider should be able to access and work within that environment.
It is rare that a small business can effectively operate without computers and software to manage information and support
The considerations relating to remote access to client systems focus not just on enabling a collaborative working environment, but also on mitigating
Operational Support
When businesses outsource their IT management and administration, there is often an initial belief that all responsibilities in these areas will be handled by the IT service provider. What is often overlooked is the reality that the firm still needs to have people attending to IT related tasks, just doing different levels of work with the technology. It is important to recognize that someone in the firm will end up dealing with various IT and process support issues, and it still makes sense to have personnel dedicated to these tasks (*Note: here’s where I suggest that the cloud changes the focus of internal IT personnel, but it doesn’t eliminate the need for them). The service provider and solution evaluationand selection process, as well as the actual deployment and administration of services, will take valuable time away from actually performing client accounting or bookkeeping work, and there should be people attending to these issues while the business continues operating.
Where an internal IT department or contract technicians may once have supported internal systems, an operational role within the business is still required to manage outsourced IT activities, including and particularly those where clients are involved with the firm systems. Delivering new benefits with a minimum of business disruption is the goal, and can be achieved through proper planning and coordination with team members and clients alike.
Closing Thoughts
“The Cloud” is just another way to run software and implement computing resources. It still takes servers and software, it uses processors and storage and networking, just like more “traditional” computing models. The difference is in how these resources are purchased and provisioned, and the impact is a change in how businesses of all types can benefit from technologies which enable collaboration, lean process, and mobility. The Cloud for Your Firm addresses your internal business requirements, lends itself to client collaboration, and has internal operational support to ensure the firm is fully leveraging the available benefits to improve business performance and profitability.
Make sense?
J