(Corporate Controller at Lavante, Inc.) | Aug 24, 2013
We are a 75 person private Company looking to transition from an independent payroll service provider to a SAS 70 Type II provider this year. We are in the process of evaluating ADP vs. paychex, but are open to considering other providers, as well. Top priorities are payroll processing, customized reporting and time and attendance. Eventually, we will look to adopt HRIS capabilities with the selected provider.
Initial assessment of ADP vs Paychex is: ADP is an industry leader with scale, intuitive web interface, integrated reporting suite, so-so performance evaluation automation capabilities with base level HR functionality, and team-based support model. Assessment of Paychex is: dedicated customer support representative, new integrated OneSource interface is getting closer to ADP look/feel but is integration of multiple products. (Not sure if this impacts quality of service/reporting capabilities.)
For those of you with experience with one or both of these providers, I would appreciate your input on the following:
ADP Team Support model vs. Paychex dedicated rep model; the current service level with our existing provider is excellent so this is important for us
Experiences, good or bad, with new Paychex OneSource product
Cross-module reporting capabilities with Paychex One Source (i..e. Time/Job Costing detail combined with Payroll data)
Other SAS 70 Type II providers that we should consider