more-arw search

Mobility Benefits Not Realized Until Business Model Changes Are Made

Employees must understand how to derive a high return on investment for mobile

Recent research indicates companies of all industries are looking to optimize mobile solutions to increase efficiency and flexibility in an increasingly competitive market. Companies that take full advantage of mobile devices, applications and cloud computing technology allow workers to access information and communications from any location, enabling business continuity across disparate locations and employees on the go. As most CFOs know, the ability to keep workers productive while traveling or functioning outside the office is a key source of efficiency and improved resource management. Thus, it is in the best interest of enterprises to launch mobile strategies that select the appropriate solutions to suit the needs and business models of the organization.

Changes May Be Needed
According to a study conducted by CompTIA, the benefits of mobility are understood by many but not realized by all. Businesses looking to maximize on the economic perks to productivity and performance made possible by mobile solutions and strategies cannot simply adopt the technology and wait for the return on investment. To achieve the desired endpoints, businesses must reevaluate their business processes and models to see where mobility will fit into current operations and what changes or additions must be made to keep team communication and functionality strong amid the transition.

Rather than worrying about which smartphones to offer employees or what applications to download, companies should first examine the various opportunities for mobility in the business models and different protections and additional resources needed to protect information and enable interconnectivity across several platforms. Once the foundational infrastructure and cloud computing platform has been selected and implemented, more of the details can be worked out based on company needs and user preferences.

When assessing mobility opportunities and demands within a company, CFOs and other decision makers should consider a few questions to ensure the right protections are selected to avoid costly data breaches and guarantee a high return on investment. Questions can include:

  • Who manages work mobile devices?
  • What department will control software on devices?
  • How will cloud computing networks be managed?
  • How secure are the operating systems being adopted? Associated applications?

Investment Keeps Climbing
As more companies continue to realize the perks of mobility and integrated platforms, investment in cloud computing technology and unified communications continues to skyrocket. Research from Dimension Data expects spending on unified communications and collaboration solutions in the next two years to reach $53 million worldwide, as more strategic business opportunities become realities in the mobile workplace.

Researchers from Dimension Data acknowledge the trend of UC adoption among many industries, but includes caveats in the findings. Businesses may be eager to adopt integrated solutions to support a mobile workforce, but the success of such investments will rely heavily on how well employees adopt the technology into their daily activities and follow company protocol to keep information secure. While 78 percent of IT decision-makers have a current strategic plan and budget to implement some UC components, another 43 percent have the opportunity to adopt most of the components for a fully integrated platform. Forty-two percent of respondents are confident they have all the resources for an entire UC network within the next two years.

Craig Levieux, Dimension Data's group general manager for converged communications, explained the success of these organizations relies in their ability to engage workers with the technology to ensure it is fully utilized.

"For organizations looking to formulate or refresh a UCC, employee feedback is critical. In a world where more employees bring their own devices to work, a gap in understanding between decision-makers and employees could come at a very real cost," Levieux said. "User uptake is a critical success metric for UCC investments, especially as more UCC applications will be delivered to employees, who expect multiple device support and applications that match their requirements. If not, uptake will continue to lag behind aspirations, as has been the case with many standard UCC applications to date."

Products and Companies: