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Webinar Recording

Build a Predictable and Profitable Services Business with PSA

Date: Wednesday, December 9, 2015
Time: 2:00 pm - 3:00 pm EST
Professional Services Automation (PSA) and the use of these applications has evolved quite a bit in the last few years. Depending on the survey you look at and the type of organization you are, adoption rates range from 55% to as high as 75%. This shift has been propelled by a recent wave of disruptive innovation by PSA vendors combined with service delivery organizations recognizing the need to evolve away from stop-gap solutions and sub-optimal capability.

This webinar will inform you about how a fully functioning, integrated PSA solution can help your service delivery business achieve more predicable results, and in turn, more profitability. The webinar will highlight many of the benefits you can expect from a PSA solution, and the impact it can have both on the services organization and your company as a whole. The session will provide you more insight into the recent innovations other companies are taking advantage of, as well as touch on key considerations and lessons learned when implementing a PSA solution.
After attending this event you will be able to:
Identify the key benefits of a fully functioning PSA solution
Identify how an effective PSA solution can drive greater predictability, profitability, and visibility to the business
Understand lessons learned when implementing a PSA solution in order to get the most of your investment

Speakers

Marc Lacroix, Managing Partner, RTM Consulting
Marc Lacroix
Managing Partner, RTM Consulting
Marc Lacroix is a Managing Partner of RTM Consulting with a proven track record in achieving Professional Services organizational growth and operations improvements in a variety of companies. Marc has specific expertise in program/project management, resource management, delivery methodology development and PSA solutions.

Prior to joining RTM Consulting, Marc was Vice President of Consulting and Professional Services for Convergys Corporation. Marc was responsible for North American client service delivery, building the practice to over 250+ resources and $100M annually. In addition to delivery, Marc was responsible for standardizing delivery methodologies for the global delivery team, consisting of 1,600 resources in over 31 countries. During his tenure, Marc also served as Vice President of the Global Solution Engineering team, responsible for worldwide sales and solution engineering for a $650M software and services business unit.

Marc holds an MBA from the Hough Graduate School of Business at the University of Florida, and a BA in Economics from Wake Forest University.
Moderated by: John Kogan, CEO,  Proformative
Moderated by: John Kogan
CEO, Proformative
John has been CFO at four technology companies, a finance executive at Cardinal Health, and in multiple roles at AlliedSignal and Cisco Systems. John has raised over $100M in equity capital and debt and has played central roles in numerous buy and sell-side transactions for both public and private companies. As COO at two companies, John also ran Engineering, Manufacturing and Customer Service operations. He has also founded, invested in and been a board member or advisor of a number of companies. John has a B.A. in Economics from Connecticut College and an MBA from the Fuqua School of Business at Duke University.

Sponsor

Event Sponsor FinancialForce.com
FinancialForce.com - FinancialForce.com delivers ERP at Customer Speed™. Built on the Salesforce1 Platform, FinancialForce ERP equips customer-centric businesses with a unified cloud platform and all the applications necessary to grow both the top and bottom line. Our Financial Management, Human Capital Management (HCM), Professional Services Automation (PSA), and Supply Chain Management (SCM) apps allow businesses to increase the speed in which they operate and be more responsive along every touch point of a customer’s journey. Founded in 2009 and headquartered in San Francisco, FinancialForce.com is backed by UNIT4 and salesforce.com.
By filling out this form you will become a member of Proformative, and are subject to Proformative's User Agreement. This webinar is provided to you for free by the sponsor, who may contact you later.

Continuing Education Information

Certified Public Accountant

  • Continuing Education Credit
    1 CPE Credit
  • Field of Study
    Specialized Knowledge
  • CPE Delivery Method
    Group-Internet
  • Program Location
    Online
  • Program Level
    Basic
  • Prerequisites
    No advanced preparation or prerequisites are required for this course.
  • Information
    cpe/qas logo
    Proformative is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
    NASBA – Sponsor Number: 109504
More information about CPE Credits

Continuing Professional Development

  • Continuing Education Credit
    1 Hour
  • Field of Study
    Specialized Knowledge
  • CPE Delivery Method
    Group-Internet
  • Program Location
    Online
  • Information
    Your specific provider of Continuing Professional Development accreditation has final authority on the acceptance of individual courses for CPD credit.
More information about Hours

Certified Management Accountant

  • Continuing Education Credit
    1 CE Credit
  • Field of Study
    Specialized Knowledge
  • CE Delivery Method
    Group-Internet
  • Program Location
    Online
  • Program Level
    Basic
  • Prerequisites
    No advanced preparation or prerequisites are required for this course.
More information about CE Credits