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Webinar Recording

Driving Profitability with Professional Services Automation

Date: Wednesday, July 30, 2014
Time: 2:00 pm - 3:00 pm EDT There are no CPE Credits for this Solution Demonstration.
Like most businesses, Professional Services organizations need effective communication processes and 360 degree visibility across sales, services delivery, and finance. It’s no surprise that top-ranked services-driven businesses are more than twice as likely to use an integrated Professional Services Automation (PSA) solution to improve their back-office efficiencies and profit margins. In fact, organizations using PSA saw a nearly 20% increase in annual revenue, according to a recent Aberdeen report.

Join Doug Tilley, General Manager of PSA Applications at, as he discusses findings from the 2014 Aberdeen report, Driving Back Office Profitability with Professional Services Automation, including how best-in-class organizations rely on PSA to ensure accuracy and compliance, increase efficiencies, and build greater profit margins in a services-focused business.

During this webinar, you learn how services-driven businesses leverage the benefits of PSA’s to:

  • Manage projects to maximize profit
  • Automate the tracking of the bid-to-bill process while decreasing your DSO
  • Improve interactions internally, with vendors, and customers
  • Roll up financial project hierarchies to track financials for related projects
  • Recognize revenue as projects are completed or milestones are hit


Doug Tilley, General Manager, Professional Services Automation (PSA) Applications,
Doug Tilley
General Manager, Professional Services Automation (PSA) Applications,
Doug has over 20 years of finance and operations experience across a wide variety of software and consulting industries. In his current role as GM, PSA Applications at, he is charged with product vision and strategy, product marketing, competitive intelligence and helping to ensure sales and customer success. He has been a corporate controller for VC backed, start up ventures and was a key player in IPO and turnaround situations. As Director, Sales & Service Operations for Chordiant Software, he oversaw all operations, finance and SOC compliance for the worldwide field organization. After Chordiant's acquisition by Pegasystems, Doug joined Host Analytics as Director, Services and Customer Success Operations. At Host Analytics, he helped create the Customer Success organization, oversaw Support and Training, and turned the Services organization into a profitable arm of the business. Doug holds a B.S. in Accounting from Bentley University.
Moderated by: Ernie Humphrey, Educational Programs Leader, Proformative
Moderated by: Ernie Humphrey
Educational Programs Leader, Proformative
Ernie currently serves as the CEO of 360 Thought Leadership Consulting and as the Educational Programs Leader for Proformative. 360 Thought Leadership Consulting helps companies define and unlock the strategic value of their thought leadership programs by delivering comprehensive marketing services and business development strategy consulting. Previously Ernie served as the Vice President, Educational & Marketing Programs for Proformative. Ernie has overseen the content and execution of over 200 events designed to further the careers of finance and accounting leaders and related professionals. Formerly, Ernie served as the Director of Treasury Services and as a Director of the Corporate Treasurers Council for the Association for Financial Professionals. Ernie has extensive experience in the areas of educational program development and execution, online marketing, website content management, international cash management, and acquisition integration. Ernie has a BS and MS in Economics both from Purdue University.


Event Sponsor - delivers ERP at Customer Speed™. Built on the Salesforce1 Platform, FinancialForce ERP equips customer-centric businesses with a unified cloud platform and all the applications necessary to grow both the top and bottom line. Our Financial Management, Human Capital Management (HCM), Professional Services Automation (PSA), and Supply Chain Management (SCM) apps allow businesses to increase the speed in which they operate and be more responsive along every touch point of a customer’s journey. Founded in 2009 and headquartered in San Francisco, is backed by UNIT4 and
By filling out this form you will become a member of Proformative, and are subject to Proformative's User Agreement. This webinar is provided to you for free by the sponsor, who may contact you later.

There are no CPE Credits for this Solution Demonstration.