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Webinar Recording

The Value of Internal Customer-centricity for Finance Leaders: Lessons from the Retail World

Date: Wednesday, May 31, 2017
Time: 2:00 pm - 3:00 pm EDT
Business leaders of all stripes may be familiar with the philosophy of customer-centricity embraced by retailers in recent years. From acquiring new customers and delivering a truly rewarding customer experience to creating a lifetime of customer loyalty, embracing customer centricity can be a game-changer in terms of achieving business results.

Join thought leaders, Amy Fong, Associate Principal at The Hackett Group and Amit Duvedi, VP of Business Strategy at Coupa, on May 31st at 11am Pacific for a live discussion on why finance leaders should apply customer-centered concepts to internal customers, employees and managers.
After attending this event you will be able to:
Identify how omnichannel engagement makes multiple buying channels (e.g., help desks, self-service online catalogs, third-party aggregator sites) available anywhere and anytime to employees.
Recognize how to route employees to a preferred supply source and process/transaction path through a simple, retail-like business-to-business experience.
Understand how buying- process status information upfront through self-service tools and making approvals easy lets employees and managers conduct many tasks themselves with greater efficiency and accuracy.

Speakers

Amy Fong, Senior Procurement Advisor and P2P Program Leader, The Hackett Group
Amy Fong
Senior Procurement Advisor and P2P Program Leader, The Hackett Group
Ms. Fong is an Associate Principal in The Hackett Group’s Procurement Executive Advisory program and Program Leader for the Purchase to Pay Advisory Program. She has 20 years of experience in both industry and consulting with a focus on procurement, supply chain and organizational effectiveness. Amy helps business leaders to improve source to pay processes, manage complex supply chain partnerships, and mature their organization’s service delivery model. She performs extensive primary research on the source to pay and operations space and has authored numerous publications. Ms. Fong holds an MBA from Vanderbilt University and a BS from Syracuse University.
Amit Duvedi, Vice President of Business Strategy, Coupa
Amit Duvedi
Vice President of Business Strategy, Coupa
Amit Duvedi is Vice President of Business Strategy at Coupa. He has 21+ years of experience in helping companies across industries discover and realize differentiated business value and competitive advantage by deploying technology. Amit’s areas of focus include board ready business cases, business process performance benchmarking, business strategy and thought leadership.

Prior to Coupa, Amit worked at SAP and McKinsey. He has an MBA from University of Chicago and degrees in Engineering from University of Connecticut and the Indian Institute of Technology.
Moderated by: Jess Bozzo, Content Manager, Argyle Executive Forum
Moderated by: Jess Bozzo
Content Manager, Argyle Executive Forum
Jess is the Content Manager for Argyle Executive Forum’s growing CFO virtual division. In her current role, Jess is responsible for the creation and implementation of virtual event themes, overviews, and working with speakers and partners to create engaging and timely content. Prior to joining Argyle, Jess got her start in audience development and marketing with NewBay Media. A graduate of Gettysburg College, and a New Jersey native, Jess currently resides in Hoboken.

Sponsor

Event Sponsor Coupa
Coupa - Coupa helps companies create an environment of responsible spending, and by doing that they save money. After all, software doesn’t spend money, people do. And when we’re united by a common purpose, great things happen. E-procurement is an outdated concept; it’s time for We-procurement.

Continuing Education Information

Certified Public Accountant

  • Continuing Education Credit
    1 CPE Credit
  • Field of Study
    Specialized Knowledge
  • CPE Delivery Method
    Group-Internet
  • Program Location
    Online
  • Program Level
    Basic
  • Prerequisites
    No advanced preparation or prerequisites are required for this course.
More information about CPE Credits

Continuing Professional Development

  • Continuing Education Credit
    1 Hour
  • Field of Study
    Specialized Knowledge
  • CPE Delivery Method
    Group-Internet
  • Program Location
    Online
More information about Hours

Certified Management Accountant

  • Continuing Education Credit
    1 CE Credit
  • Field of Study
    Specialized Knowledge
  • CE Delivery Method
    Group-Internet
  • Program Location
    Online
  • Program Level
    Basic
  • Prerequisites
    No advanced preparation or prerequisites are required for this course.
More information about CE Credits