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Business Exchange Profile

Direct Messaging

Direct Messaging is a technology offered to Direct Travel’s clients to increase travel policy compliance, expand visibility, educate travelers, and drive savings through automated and customized messages in real time.

The greatest savings often stem from changing traveler behavior, and it starts with proactive policy messaging. Direct Messaging helps Direct Travel’s clients to connect and communicate with their travelers on matters of compliance, preferred supplier management, safety and security, and even traveler satisfaction.

Key Features:

  • Automated and customized messages in real time
  • Company policy promotion
  • Traveler alerts on relevant itinerary issues
  • Duty of care and contact information for support
  • Traveler education on benefits of specific products

Where can Direct Messaging be applied?


  • Drive Online Booking Adoption
  • Advance Purchase
  • Low Fare Acceptance
  • Missed Hotel Bookings

Safety and Security:

  • Health Information by Country
  • High-Risk Country Warnings
  • Visa/Passport Requirements
  • Destination City Information

Supplier Management:

  • Preferred Vendor by Market Pair
  • Preferred Hotel Management
  • Preferred Ground Transportation
  • Vendor by City

Traveler Satisfaction:

  • Airline Check-In Reminder
  • Hotel Amenity Information
  • VAT Rebate Reminder
  • Survey Invitations

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Business Information