Does the basics, gets payroll done, (but all work for payroll on their end is performed on East coast) can be hard to get a hold of. Very willing to read you the fine print in their contract on whey then can not service the account. Not willing to go the extra mile. Came to the end of a 5 year term with them and would not adjust the end date of the health policies to accommodate a Jan 1st payroll. Money was more important to them and they are making us transition March 1st to earn a few extra bucks.

We have found the service to be very easy to use. The service puts the mangement of the benefit program in the hand of the employee which has required the employee to make individual choices and made those choices more visable. We ahve found the service to be quick to respond to questions and issues. The implementation took several months to do correctly. This was due to limited resources. If more substantial resources could be provided , it would have reducd implementation time substantially.