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Howard Mannella

Managing Principal

Alternative Resiliency Services Corp

Howard Mannella, CBCP, MBCI, is a seasoned executive in Organizational Resiliency, Business Continuity, Disaster Recovery, Crisis Management and related disciplines. He has been a featured speaker at Continuity Insights, World Conference of Disaster Management, Partners in Emergency Preparedness, International Disaster Conference and Expo, Pacific Northwest Enterprise Risk Forum, Securities Industry Association, InterCEP and numerous executive venues as well as testimony before the Securities and Exchange Commission.

Mr. Mannella was formerly Principal Resiliency Strategist for Expedia Inc , where he established the global program from the ground up and managed it for almost eight years. The program covered over 5,000 people in a dozen locations across North America and EMEA.

His exercises presaged a number of actual events, and the program elements were proven in a number of real emergency situations. Mr. Mannella also drove Expedia's business impact planning for the 2009 H1N1 Flu Pandemic and 2012 London Olympic Games.

Mr. Mannella was previously Senior Delivery Manager for an East Coast BC/DR consultancy, implementing plans and conducting exercises for blue-chip organizations, some of which also were proven in actual events.

Mr. Mannella started his career on Wall Street with Credit Suisse First Boston (where he held a Series 7/63 securities license), and then as a management consultant with Accenture, KPMG Nolan Norton and others.

 

Experience

Managing Principal : Alternative Resiliency Services Corp - [2013-03 to Current]
Started ARSC to offer an Alternative way to think about and deliver Business Resiliency and be the Alternative to the typical legacy consultancies. Clients include global expense management, card processing/banking, member services organization etc. Services include consulting, executive education and evangelization. Visit www.alternativeresiliency.com for more information.

Principal Resiliency Strategist : Expedia Inc. - [2005-10 to 2013-03]
Stood up Global Business Resiliency Program from the ground up.

Started Crisis Management. Reduced global response time from >2 days to <60 minutes. Program responded to 100's of events:
-Hurricanes, Acts of Nature
-Terrorism/coup, Acts of War
-Airline bankruptcies, other business events
-Personally lead-managed several events

Established Business Continuity: 11 locations in N. America and EMEA covering >5,000 employees. Program included Emergency Work Centers, Mass Emergency Notification, and an industry-acclaimed Exercise Program.
-Business impact planning for 2012 London Olympic Games
-Pandemic planning for 2009 Flu
-Enabled German subsidiary to pass industry certification as a safe Web business
-Conducted 16 exercises in 2012 (from executive Table Tops to full business-closed mock events)
-Program proven in a number of actual events

Established Disaster Recovery. Conducted first Web site recovery exercise. Helped redesign "Code Red" outage communications.

Senior Delivery Manager : Eagle Rock Alliance - [2001-10 to 2005-10]
Drove end-to-end delivery of Business Continuity/Disaster Recovery Planning for boutique consultancy:
-Sales calls
-Statements of Work and Project Design
-Delivery of analyses, strategies and plans
-Engagement Management

Sample industries and engagements:
-Pharmaceuticals: Business Continuity and Crisis Plan for dispensing of high-risk flagship product
-Pharmaceuticals: Business Continuity Plan for global Shared Services function. Program proved in actual event
-Banking: Disaster Recovery and Business Continuity Plans for international private bank. Program proven in actual events
-Capital Markets: Executive Committee Crisis exercise for Wall Street primary broker/dealer. Presaged actual situation
-Defense/aerospace: Crisis Plan for defense contractor - Mission Control, clean rooms, security-clearance work area
-High-Touch High-Impact exercises for Banking, Government Agency, Insurance and other industries