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A Resolution for QuickBooks “Unable to connect to your company data file” Error

 

By taking an initiative to develop an accounting software application like QuickBooks, Intuit has created a lot of buzz in the industry. Specifically designed for payroll management, sales, and inventory, the software has changed the entire accounting scenario. In addition, the application has been designed with specific industry needs in mind that is all possible with its smart features like merchant services, training solutions, and marketing tools, etc.

However, despite all the goodness, there are times that disappoint you; as along with being crucial to businesses, QuickBooks is a complex application. While you use the software, various issues may get you stuck; one of such situations is described below in detail.

The Problem

When you try to open Point of Sale, the following error may occur:

Unable to connect to your company data file.

Cause of the Error

The error may occur due to any of the following three reasons.

  • Point of Sale tries to be reconnected to company data file.
  • The database service is not in running state.
  • You have installed Point of Sale on client system instead of server.

Next, it is necessary to fix the issue to carry out further tasks. The following section provides a fix for the error in widely used versions of QuickBooks. Continue reading.

Before explaining the resolution, it is necessary to let you know that you must back up all your data regularly and always make sure that you have the latest copy of your data because you might need it later, if problem does not get fixed.

QuickBooks Version 10

If you have version 10 of the software, perform the following steps to resolve the problem:

1) It is possible that you have installed Point of Sale on client system and not server, if this is first installation. Here, you need to uninstall the Point of Sale and reinstall it on a Server computer.

2) Follow the below given instructions to check that the client and database server both are running:

  • Quit all the running applications.
  • Restart your system.
  • Open Point of Sale.

If you find that the problem still occurs, do the following:

  1. Quit Point of Sale.
  2. Click the 'Start' button on your Windows computer, and then click 'Run'. (On Windows 7 & Vista, you will find the 'Run' option under 'All Programs' -> 'Accessories')
  3. Type services.msc and click 'OK'.
  4. Right-click 'QBPOS Database Manager v10', and then click 'Restart'.
  5. Right-click 'Intuit Entitlement Service v6', and the click 'Restart'.
  6. Open Point of Sale.

However, if you find that the problem persists, the option you are left with is restoring from the latest full backup.

QuickBooks Version 2013

It is possible that you have installed Point of Sale on client system and not server, if this is first installation. Here, you need to uninstall the Point of Sale and reinstall it on a Server computer.

Make sure that the client and server are in running state by doing the following:

  • Quit all running applications on the system.
  • Restart the system.
  • Open Point of Sale.

If the problem is not resolved, perform the following:

  1. Quit Point of Sale.
  2. Click the 'Start' button on your Windows system, and then click 'Run'.
  3. Write services.msc in the box and click 'OK'.
  4. Right-click 'QBPOS Database Manager v11', and then click on 'Restart'.
  5. Right-click 'Intuit Entitlement Service v8', and the click 'Restart'.
  6. Open Point of Sale.

If the error crops up again, you need to use the backup that you have taken most recently for restoration.  

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