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Cloud based systems; an issue worth considering

"Cloud Takes a Hit in Adobe System Failure"
ChannelEconomics.com

"Unless you work in the publishing industry, or some creative adjunct like marketing communications, you probably missed a lot of the drama of the last 36 hours during which Adobe suffered a significant failure of its Creative Cloud systems that kept millions of subscribers locked out and unable to work for more than a full day."

So what disaster recovery system would you consider; given that the "Cloud" is supposed to be the DRS go to point?

http://channelnomics.com/2014/05/16/cloud-takes-hit-adobe-system-failure

Answers

Topic Expert
Donald Koscheka
Title: Principal
Company: Bluecloud Communications
(Principal, Bluecloud Communications) |

This is why the hybrid approach that Microsoft has created is so appealing - cache working documents on the desktop and synch with the cloud when you online. When offline, you are simply working on a copy of the document in your desktop. Cloud only solutions are indeed as risky as desktop only solutions. I think Microsoft got this right (full disclosure: I am NOT associated with Microsoft).

David Dobrin
Title: President
Company: B2B Analysts, Inc.
(President, B2B Analysts, Inc.) |

There are customer-hostile cloud companies and customer-friendly cloud companies. The customer-hostile companies tend to treat outages as a problem for the customer and so have a lot of them. The customer-friendly ones treat the outages as a problem for them and tend to put in a lot of fail-safe measures.

To determine which is which, you have to look at past performance. Does Adobe have a long history of superior customer service and commitment to customers? Or do they have a long history of extracting every last dime using any trick that can occur to them? I'm not an Adobe user, so I don't know.

So is Microsoft superior to Adobe? I used to be a Microsoft user, and it's hard for me to imagine any company worse. But who knows, maybe they've improved.

Are there any indicators that a company really takes its performance seriously? Oh, you can negotiate SLAs, but of course, there's usually some sort of act-of-god or it-was-actually-Oracle-not-us clause. One move I liked occurred when what I viewed as a customer-hostile company (Salesforce) decided to reform publicly after a particularly egregious outage and started publishing availability (on trust.salesforce.com). Hurray for them. Companies that imitate them by publishing availability seem to me to be more likely to be customer-friendly than those that don't.

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