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Len Green's headshot
Len Green Performance Improvement Consultant and ERP Strategist

Contract Management Software

Asked on Oct. 17, 2013

contract management software

While many of the established ERP vendors have modules that support Contract Management Software, has anyone got any suggestions on SaaS providers for CMS? My client has a standard customer contract plus many, varied contracts with service providers, key business partners, property leases, software vendors etc.

Core functionality should include ability to:
1. track contracts for compliance, renewal/expiration, commercial/financial terms
2. workflow to move drafts (incl email integration) between parties
3. ability to construct contracts from a library of standard/required terms and conditions
4. document scanning and attachment to customer/vendor record

If the solution has a proven integration with SalesForce.com that would be very good to know.
Ability to manage redline document versioning between parties and e-signatures is nice to have.

Answers

Jim Burtt's headshot
Jim Burtt Director Global Financial Systems & Processes • March 15, 2013

There are many contract management systems out there, but their footprints and delivery methods (on-prem vs. single-tenant vs. multi-tenant) are quite variable. To mention a few: Apttus, Axxerion, ContractLogix, Deltek, Microsoft Icertis, Novatus, OpenText, Selectica, SciQuest, UpsideContract. Pay close attention to the back end since there at typically multiple platforms supporting content management, authoring, quoting, approvals & notifications, and the contractual facts database which may affect integratability, supportability, mobility, SSO, BI/reporting, security, latency, etc.

David Smith's headshot
David Smith Manager • Jan. 28, 2014

Are there any updated insights or user experiences on this?

Len Green's headshot
Len Green Performance Improvement Consultant and ERP Strategist • Jan. 28, 2014

David
Since 2010 I've done a few more projects where we looked at CMS solutions, the needs vary based on business models (some simple transaction document support, others for case management, others for sophisticated CRM content and search management; business process automation needs vary too).

The vendor market is changing and I see some specialization. Some CRM vendors add simple e-signature partners and that can work for many organizations.

The big players are starting to offer hosted/on demand options, these carry different pricing models.

What do you need/look for?

Len

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