more-arw search

Q&A Forum

Does any one have experience converting your legacy phone system to a cloud based business communication system?

Roland Allred's Profile

Our old phone systems is 15+ years old and were considering upgrading to a cloud based system. We're looking at Ring Central and ATS. We like the additional functionality of video conferencing, call management, mobile apps for smart phones, etc. We are a small 6 person corporate office. Has any one converted to a cloud based system? Are you happy with the quality and additional functionality? In hindsight, was it the right decision for your organization?

Answers

Fredrick Moore
Title: Strategic Marketing & Sales Manager
Company: MC Consulting
(Strategic Marketing & Sales Manager, MC Consulting) |

The functionality that cloud and VoIP systems offer can change how you guys do business. You'll probably ask yourself why you waited so long.

I used to work for Motel. They have an amazing product offering and support team. It doesn't sound like your company is a fit for their enterprise system however. I do not know much about ATS; but, I'm pretty familiar with RingCentral.

We are currently using them for our rapidly growing, 24 person oil and gas software development company. We deployed them when we had 10 persons. I like them. You do have to have a reliable network. If you experience downtime frequently, can you quickly get back online? If incoming calls and extremely important (tech support calls), I'd recommend keeping at least one hard wired line.

The RingCentrals management platform is clunky and takes some getting used to, but almost anyone can do it. We have someone inhouse to deal with the admistrative side... But if she's out, its easy to log-in and figure things out on your own. Or, call / email your account manager. They a have quick and friendly support. That's always important to me! The handsets are okay... But I like the control you have to forward calls to certain voicemails, record and download meetings, and the search me find me functionalities. You can download a phone app also to control features; our sales guys like.

Switching to a cloud system was right for my organization.

Darin Janecek
Title: Senior Management Executive – Finance,..
Company: N?A
(Senior Management Executive – Finance, Strategy & Business Planning, N?A) |

At my most recent employer, we implemented the Interactive Intelligence system after vetting a number of them and were very happy with their system. II uses a combination of desk phones and soft phones and has all the web-based voicemail and usage features one would expect. The company has 5 offices across the country, and the system was installed in all of them. Installation and training was nearly flawless.

(No - I am not an employee of II)

ray Cushmore
Title: CFO
Company: Bideawee
(CFO, Bideawee) |

We switched to a cloud based solution three years ago. Since you're a small corporate office, you won't have the same issues with migration that a retail business will encounter. However, it still pays to do the switch during a slow period in your year if you have one.

Roland Allred
Title: Controller
Company: Enpower Corp.
(Controller, Enpower Corp.) |

Yes, we already have a reliable internet connection. Thank you for your time in answering my questions. I have to say I'm influenced by the generally positive comments on cloud telephony.

Len Green
Title: Performance Improvement Consultant and E..
Company: Haygarth Consulting LLC
LinkedIn Profile
(Performance Improvement Consultant and ERP Strategist, Haygarth Consulting LLC) |

We use Phonebooth.com and it works for us. It's also neat that I can autoforward all calls to my mobile phone so callers are not required to re-dial me.
We use VOIP phone devices from Yealink.

Bruce McAllister
Title: CFO
Company: Evergreen Data Systems
(CFO, Evergreen Data Systems) |

We moved to Jive Communications and couldn't be happier (jive.com). We got pre-set up phones, configured the call routing ourselves (they have a really cool visual flow chart for this) and basically just plugged it in.

Disclaimer - we have very fast internet for the amount of people we have,
~ 10MB/user

Robert Meybohm
Title: Owner
Company: Meybohm & Bodell, LLC
LinkedIn Profile
(Owner, Meybohm & Bodell, LLC) |

I use a cloud based system offered by Nextiva. I have experienced a few problems that Nextiva cleared up very quickly. They have been very responsive and able to explain to me in plain language what happened when problems did come up. I am satisfied with the service and would recommend it to a SMB

1343 views
Topics
Products and Companies

Get Free Membership

By signing up, you will receive emails from Proformative regarding Proformative programs, events, community news and activity. You can withdraw your consent at any time. Contact Us.

Business Exchange

Browse the Business Exchange to find information, resources and peer reviews to help you select the right solution for your business.

Learn more

Contribute to Community

If you’re interested in learning more about contributing to your Proformative community, we have many ways for you to get involved. Please email content@proformative.com to learn more about becoming a speaker or contributing to the blogs/Q&A Forum.