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Email Overload: Alternative strategies for distributed organizations

Randy Dean has training in this area:

I'm specifically wondering if others have alternative approaches that are "sticky" especially in distributed organizations for handling: -Email overload, and the impact on productivity, or; -Mis-use (imho) of email as a virtual DMS, or; -Lost governance/control due to reliance on email. Background: I've got several companies and client companies which are heavily distributed. We use Skype, Facebook, Viber, VeeSee, Line, Hipchat...etc to move data off of email. We have had very limited success in getting traction in alternatives that are more focused and more "sticky", as in tracking discussions and threads. In one instance, we used Oracle to build process specific task and thread management. It works really well, but is expensive and clunky and not at all flexible (but certainly solves the governance problem). The issue becomes more virulent, in my experience, with volunteer companies (non-profit) and with clients who don't see the value in learning a new process. War stories, case studies, and cool new apps are warmly welcomed! Cheers, Keith


Topic Expert
Kent Thomas
Title: Founder
Company: Advanced CFO Solutions
(Founder, Advanced CFO Solutions) |

We have adopted Slack in our organization and in several client companies. It solves (mostly) the governance concerns, is more secure and focused. As with all new tools, it takes time for everyone to adapt to using it instead of e-mail but with a web tool, a desktop app and mobile apps, it couldn't be more convenient and the price is very reasonable.

Ross Norton
Title: Director Financial Analysis
Company: Giant Magellan Telescope
(Director Financial Analysis, Giant Magellan Telescope) |

We have the same problems and e-mail is a bad way to keep track of ideas. Our organization has had good success with OneNote for idea exchange. I am still working on behavior change to get some traction with the use of Office365 Yammer (threaded) and Lync (IM). We also use texting for immediate needs although you can install the app version of Lync to reduce the number of communication channels.

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