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What's your experience with Epicor?

Is anyone using Epicor or have you had experience with using this ERP system? Some reviews show it's a decent software for manufacturing-SMEs. Some of the complaints are the support fee cost in relation to the amount of support given is lacking. Support seems to be less than desirable based on what I've seen online doing research. One of their major customers is Energizer though, which makes me think if their service was that bad, would Energizer be with Epicor? Perhaps the level of service improves as the size and market recognition of a company increases, but I don't know. That's only a conspiratory thought. What kind of a review would you give the Epicor software?

Answers

Anonymous
(cpa) |

Epicor ERP is good software, but remember, you get what you pay for. Doing an installation or upgrade, pay for a consultant. Pay for education for your users.

Every time a company is looking for software, the sentence, "We're looking for a robust system to accommodate our current and future needs" is mentioned. What the company doesn't add to the sentence is that they are going to do it on the cheap and only install 40% of the product but expect 100% of the results.

barry mcfarland
Title: President
Company: MJB Associates
(President, MJB Associates) |

I agree with the first comment with added emphasis on training, training and more training. The S/W itself is good but drill down capability is less robust than I've experienced in other systems and closing controls are weak especially as related to inventory labor transactions at period end. The standard report set is lacking and you may find yourself relying on "Excelconnect" reports to get most financial data from the system. These reports take forever to generate and are temperamental to work with.

Chris Shumate
Title: Accounting Manager
Company: Dominion Development Group, LLC
LinkedIn Profile
(Accounting Manager, Dominion Development Group, LLC) |

Sounds like the standard reports in Sage 300 CRE. We use Sage 300 CRE. We don't utilize its Excel-based reporting, but have had to create custom reports that don't convert well. I think the Excel-based reporting would be nice to have. Maybe I can move our company in that direction.

Does Epicor use crystal reports?

Allan Kaplan
Title: CFO
Company: Euclid Systems Corporation
(CFO, Euclid Systems Corporation) |

DON'T Buy Epicor. We are in the process of trying to implement it for a rather simple business. 1) Fixed asset module is absolute crap. 2) reporting tools - they are trying to replicate FRx that they used to have, but are still a few iterations away from it. 3) global currency linking is extremely fragile, resulting in restore from backup several times before we can get it to work. 4) consolidation to parent can only be run once. After that plan on manual JE's to all consolidation points to manually keep things in sync. 5) help desk is slow to respond - usually 1 week.

Could say more, but you get the drift. Very unhappy with this purchase, and if not for having found a decent outside consulting firm, would have written off the purchase price as a bad decision months ago.

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