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You're at the point of selecting an ERP VAR...

ERP VARWhat are the 5 most crucial elements that the vendor must meet in order for you to engage them?

Answers

Topic Expert
Scott MacDonald
Title: President/Owner
Company: AlphaMac Resources, Inc.
(President/Owner, AlphaMac Resources, Inc.) |

1. Service after the sale.
2. Functionality.
3. Price.
4. Stability of software.
5. Financial stability of service providers.

Topic Expert
Len Green
Title: Performance Improvement Consultant and E..
Company: Haygarth Consulting LLC
LinkedIn Profile
(Performance Improvement Consultant and ERP Strategist, Haygarth Consulting LLC) |

Wayne-have you demo'd/evaluated the software already and are looking to engage them to implement?

Topic Expert
Wayne Spivak
Title: President & CFO
Company: SBAConsulting.com
LinkedIn Profile
(President & CFO, SBAConsulting.com) |

Ron,

Selecting the software and selecting the Vendor (Implementation) is not necessarily exclusive; or is it?

Bob Low
Title: Principal
Company: Perron & Low
(Principal, Perron & Low) |

1. Can the software meet my more unusual requirements. Basics like AP, AR, GL won't be a problem but do you have requirements in other areas like flow of sales orders, inventory, purchasing that might be less straightforward?
2. Cost & risk of implementation
3. Is the software the right size/fit for my company and can it handle future needs?
4. Total cost of ownership
5. Ease of use

Topic Expert
Len Green
Title: Performance Improvement Consultant and E..
Company: Haygarth Consulting LLC
LinkedIn Profile
(Performance Improvement Consultant and ERP Strategist, Haygarth Consulting LLC) |

The vendor selection can often be two part- which vendor is the software publisher (licensor) and which vendor implements and supports (the integrator/VAR). This happens is many markets. That said:
1. Functional fit of the software (supports your processes, is easy to use/adopt)
2. Technology - open standard, easy to integrate, configurability, system performance SLAs,etc.
3. Support (proven references about product reliability, service response, ease of upgrades, training)-often this may involve the VAR more than the publisher
4. Implementation capability (proven references on VAR staff skills, domain and industry knowledge)
5. Long term value - cost of acquiring, implementing, migrating, training and ongoing support and the benefits to be gained vs the other solution.

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