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What are the leading causes of missed business opportunities in your industry?

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Topic Expert
Regis Quirin
Title: Director of Finance
Company: Gibney Anthony & Flaherty LLP
LinkedIn Profile
(Director of Finance, Gibney Anthony & Flaherty LLP) |

In my opinion business lost is primarily attributed to "follow" - follow-up and follow-through. It all comes down to permutations of the same word. Customers / Clients transact business when they have a need. It is critical in Sales to be the solution when the need arises. The perfect timing is hard to capture, so follow-up is important. So now that you have the customer / client it is important to provide the product or service you agreed to provide. You need to follow-through.

Topic Expert
Malak Kazan
Title: VP, Special Projects
Company: ERI Economic Research Institute
(VP, Special Projects, ERI Economic Research Institute) |

To add to Regis comment, having knowledgeable front line service staff that have sharp listening skills, understand products / service offerings, and combine these skills to create real opportunities that close.

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