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How difficult is NetSuite ecommerce integration?

NetSuite eCommerce IntegrationMy company is about to add an ecommerce component to our website. We use an open source content management system that has shopping cart capability that's pretty well baked. So we have three options I think, 1)use NetSuite's shopping cart (assuming they have one - I think they do), 2)use our platform's shopping cart and shovel the transactions into NetSuite, or 3)use our platform's shopping cart and use NetSuite's built-in commerce/banking to clear all of our credit card transactions. I guess it's a question of how much integration CAN we do or how much do we WANT to do based on how simple each bit of integration is. Any insight and suggestions would be very welcome.


Ranga Bodla
Title: Industry Marketing
Company: NetSuite
(Industry Marketing, NetSuite) |

In regards to the question about ecommerce integration.

NetSuite does have its own shopping cart and the simplest thing to do would be to use NetSuite's shopping cart, by inserting NetSuite's Add to Cart buttons into their current site. Those buttons would lead the shopper into NetSuite's shopping cart, and their registration and order information would all feed into NetSuite. There are numerous customers which have done this and found it very effective.

That being said, there are also options for external integration as well. NetSuite can integrate with any external eCommerce solution in realtime via Web Services, or batched via CSV or ODBC.

Our customers have done all of these options successfully.


Ranga Bodla

David Weiss
Title: eCommerce Practice Manager
Company: Key
(eCommerce Practice Manager, Key) |

I think Ranga hit the nail on the head. Use the WSDK catalog site tags to allow users to register their account and for the shopping cart. If you decide to go with a 3rd party cart, there are a lot integration points you'll want to cover - synchronizing users, sales orders, fulfillments, and possibly returns/credits, etc. It can be a daunting and expensive task. There is also a lot of other built-in functionality in NetSuite that you might want to use - tax calculations, customer center (customer self-support), etc. WSDK or the built-in eCommerce solution is the way to go, IMHO. Other pieces to think about with NetSuite's cart/checkout - tracking abandoned carts and abandoned checkouts works well. You might want to do a solid cost/benefit analysis with defined criteria.

Jordan Krizman
Title: Marketing Manager
Company: ProfitKeeper
(Marketing Manager , ProfitKeeper) |

Also, take a look at this conversation about eCommerce integration:

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