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Pain Points with Payroll Cards

Adam Rust's Profile

I have a question. I'm trying to do research on pain points with using payroll cards.
Generally, I'm an advocate for the use of these cards if employers have workers who are unbanked. I think direct deposit is a win-win.
However, I want to understand both sides.

If you have used them - what were the drawbacks?
What card program did you use? Have you tried several?
Was it hard to start using the program?
Did you get complaints from workers?
Did you encounter any surprises?

Feel free to add comments about what you liked about payroll cards. I'm not trying to be negative - I just want to learn about what works and what doesn't.

I have heard some concerns about customer service - either for the employer or for the workers who want to manage their accounts.


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