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Paycor Reviews, Pros/Cons?

paycor customer reviewsWe are currently looking to make the switch from Paychex to Paycor. We currently have 180 employees (about half salary and half hourly) and operate in at least 10 states. We've been with paychex for years, but have had numerous major issues, including them dropping a payroll from processing. We use Paychex for payroll, and a separate platform for time keeping that is not integrated (nothing for HRIS).There isnt alot of information out there from clients of Paycor of our size and complexity, but we've demoed their product and loved it (compared to Paychex, which we only use for payroll). Everything I read about Paycor is that it is more in the small-business market than the mid-sized market. Any feedback would be great!

Answers

Topic Expert
Len Green
Title: Performance Improvement Consultant and E..
Company: Haygarth Consulting LLC
LinkedIn Profile
(Performance Improvement Consultant and ERP Strategist, Haygarth Consulting LLC) |

Hi Anon,

For almost any software package there will be great references and there will be bad references. The reasons for the rating will vary. If you want to get valuable feedback, a good idea is to develop a checklist of questions for which you need answers. Second is to find other companies who use it in a way similar to your company's planned usage. So you should provide some background as to your organization and its key needs regarding software.

Try this post for starters:
https://www.proformative.com/questions/erp-var

PS-Wayne Spivak and I will be covering this topic soon in our FinTech Forum series, details of the webinar to be announced shortly.
If you need something faster, feel free to send me a private message here.

John Sullivan
Title: Finance
Company: CareOperative, LLC
(Finance, CareOperative, LLC) |

I have recently compared and demoed Paychex, Paylocity, and Paycor. For our business needs, it seems that Paycor is the best option. My biggest initiative has to been to find a package that integrates and digitizes the onboarding process and benefits enrollment with payroll. From what I can tell so far, Paycor seems to have this area covered better than the others I've looked at. Most all of the larger players offer something along these lines, but the delivery varies widely.

I also have had a hard time finding reviews on Paycor, but have spoken with a few references they provided. Two of those references were very helpful.

I agree with Len that the best way to make your decision is to come up with questions that are specific to your business needs. Each of the players has different strengths, in my opinion, and you need to figure out what's most important for your company.

If you would like to discuss in more detail, feel free to send me a message.

Stephanie Banister
Title: Managing Member
Company: ERISA Wise LLC
(Managing Member, ERISA Wise LLC) |

If you need to upload 401(k) salary deferral contributions in an Excel format, Paycor's technology is behind the curve. They require one to download in a zip file, upload to WordPad, then convert to Excel. A large number of payroll companies have the technology to simply download the data in an Excel format straight away. Just a thought.....

James Schroth
Title: VP, Product Management
Company: Paycor, Inc.
(VP, Product Management, Paycor, Inc.) |

Hi Stephanie - Paycor can provide a much easier method for you, perhaps even connect directly to your 401(k) administrator. We will be calling you soon to review the options so you can select the best one for you and your company.

Anonymous
(Human Resoures Coordinator) |

Thank you so much for the feedback. I would say our number 1 priority is customer support. I've met with several vendors thus far including: ADP, Paycor, Paylocity, APS & Ceridian. While each seems to offer the technology to meet our needs (except for APS), we wanted to ensure that we went with a company with outstanding service to back it up.

Each vendor I've met with I've requested references from, and I believe we've narrowed it down to our final selection based on the needs of our business.

The technology & functionality from Paycor,Paylocity, & ADP was great. Ceridian was ok, the ease of use was not comparable to Paycor/Paylocity/ADP IMO and not many businesses of our size seem to utilize Ceridian. However, everyone I speak to tells me to stay away from ADP altogether. I've found a lot of information on Paylocity,and while they have a great product, my experience thus far in just meeting and demoing the product has been less than desirable. I really loved what I saw with Paycor and the experience I've had so far. Because of that, I had a feeling that it would probably come down to them and another vendor in our final decision. I just wanted to see if anyone had any experience with Paycor and if they had experienced ongoing critical issues with their customer service.

Jeff Hoekstra
Title: Regional Sales Manager
Company: Dominion Systems
(Regional Sales Manager, Dominion Systems) |

I have sold and managed for a cloud based payroll company, Dominion Systems Inc. since 2006. I would echo most sentiments, and couldn't agree more with your emphasis on support. Anymore, most of the functionality between platforms is somewhat vanilla, the real differentiation comes from service/support. From the major players, I honestly think you are on the right track with Paycor. You will get the best blend of product and support. Best of luck

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