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Prime Pay vs Paychex vs Paylocity

John Fischel's Profile

What experiences have you folks had with Prime Pay? I'm comparing to Paylocity and Paychex.

Answers

Robert Wright
Title: President
Company: Fenway Financial Consultants
LinkedIn Profile
(President, Fenway Financial Consultants) |

For the last 17+ years, I have been an independent consultant that serves as a CFO and HR executive for smaller firms that don't require/can't afford full-time employees in these capacities.

I placed my first client with PrimePay in 2011, and now have eight clients using their payroll service. Obviously I am extremely pleased with the service they provide. I have one point of contact for all of my client accounts, who has proven to be very responsive to any issues that have arisen. Also their fees are extremely competitive with the bigger players. I can recommend them without reservation.

Over the course of my career, I have worked with ADP, Paychex, Ceridian, and several other payroll service providers. While I will not "badmouth" any of these companies, I can honestly say that none of them has done a better job than PrimePay in fulfilling the service that you as an employer expect from a payroll company: Consistent delivery of payroll at a competitive price, no excuses.

Jerry Yoshida
Title: Senior Advisor
Company: BankcardRevelation.com
(Senior Advisor, BankcardRevelation.com) |

We have had great experience with Heartland Payment Systems. They often take the overflow of ADP and Paychex. The dedicated representatives assigned to our clients have the best customer service in my opinion. We've had an ADP rep that shifted career opportunities without even notifying us and we later found out after numerous times trying to resolve an issue. Paychex dropped the ball when they initially transitioned our account and we were left with a fine from the IRS that they would not pay. Of course that rep had left too. I think we'll stick with Heartland for a while and the prices are extremely competitive too. If you need assistance, I'll be more than happy to send you a contact.

Topic Expert
Christie Jahn
Title: CFO
Company: Prime Investments & Development
(CFO, Prime Investments & Development) |

I actually just signed up with Paychoice. They were cost effective and could handle our complex payroll with ease. Great customer service and support. The first payroll was manual so they could set everything up and it took longer than anticipated, which went into another day and threatened our pay date. They actually over- nighted the file so wouldn't disrupt anything for our employees.

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