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Sage50 2014 Support Issues?

In past years, I had good experience with Peachtree Software and have just recently purchased Sage50 to set up a new company. I have been experiencing disjointed software and technical support and links that don't work, etc. Quite frustrating. Is anyone else having navigation & technical support issues with Sage50 2014? I am considering returning it, but don't know what other accounting software to go with for small-med company that allows some special needs structurally. Thoughts and suggestions appreciated!

Answers

Topic Expert
Wayne Spivak
Title: President & CFO
Company: SBAConsulting.com
LinkedIn Profile
(President & CFO, SBAConsulting.com) |

It's difficult to suggest alternatives with any clarity, since you don't detail "special needs structurally".

Sage and QB seem to be the defacto here and the UK/Eur. Xero is very popular (and making significant headway against these two systems) as are a multitude of other systems - but which is the best for you is a giant question mark.

One of the downsides of using Anonymous is one can't contact you via the Proformative messaging system.

John P. Hart
Title: Vice Pres - CFO
Company: Nova Pressroom Products, LLC
(Vice Pres - CFO, Nova Pressroom Products, LLC) |

What OS?
Sage doesn't play well with Windows 8x. OK with Windows 7
Sage telephone support is less than stellar. Forums or e-support if you you have the patience.

There are also Sage certified consultants who may be able to help you with the learning curve.

(Agent, JKS Solutions, Inc.) |

Implementing a database is quite different than implementing a stand along like Peachtree. Get your accounting leadership involved and that may mean reaching out to your CPA firm to guide you or take over the project management of the implementation.

Topic Expert
Wayne Spivak
Title: President & CFO
Company: SBAConsulting.com
LinkedIn Profile
(President & CFO, SBAConsulting.com) |

I would like to amend Valerie comment on your CPA firm guiding you. Many CPA firms either don't really know or are tied to one or several systems.

This gives you stinted advice because it is in the CPA firms best interest to direct you to systems they know of have a pecuniary interest.

I would suggest an independent implementation specialist who guides (not makes the decisions) you through the entire process. Their point of view should be from the CFO's and COO's standpoint.

The overarching question is does the software meet your companies needs today, tomorrow and the next five years.

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