more-arw search

Q&A Forum

What are the business outcome driven KPIs that a customer will be interested to see the service provider drive

Umashankar K.R.'s Profile

In the Accounts payable world, would like to know what are the business outcomes Client will be interested, what are the performance measures / KPIs and what is driving those business outcomes.

Answers

Topic Expert
Wayne Spivak
Title: President & CFO
Company: SBAConsulting.com
LinkedIn Profile
(President & CFO, SBAConsulting.com) |

If I'm a client the only KPI I'm interested in from my supplier are those directly related to fulfilling the service or product I'm buying.

Quality control or SLA or adherence to commitment of a shipping time. If the deal is large enough I want to know if the vendor has the fiscal ability to make good on my order.

222 views

Get Free Membership

By signing up, you will receive emails from Proformative regarding Proformative programs, events, community news and activity. You can withdraw your consent at any time. Contact Us.

Business Exchange

Browse the Business Exchange to find information, resources and peer reviews to help you select the right solution for your business.

Learn more

Contribute to Community

If you’re interested in learning more about contributing to your Proformative community, we have many ways for you to get involved. Please email content@proformative.com to learn more about becoming a speaker or contributing to the blogs/Q&A Forum.