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What are good accounting software for a $40M ~200 people service based business?

I am looking for recommendations for an accounting system software for a $40M ~200 people service based company with following characteristic/expectation: - essentially looking for alternative to QuickBooks - ability to integrate with CRM applications, with mobile capabilities that field employees can utilized to report job - Saas based - Ease of invoicing (possibly integrates with CRM capabilities) - Payroll function is a plus (and COGS is primarily people cost) Your input is much appreciated!

Answers

Topic Expert
Wayne Spivak
Title: President & CFO
Company: SBAConsulting.com
LinkedIn Profile
(President & CFO, SBAConsulting.com) |

Funny, on this page, Intacct, Netsuite and FinancialForce have ads. These and many more are available.

Your list however is short on the exact needs. What type of metrics or KPI's do you need. Multi-state payroll? Dashboards, and what would be on them. Security (job separation) and the list goes on.

There is a course on Proformative that talks about the process on selecting an accounting system (not about any particular system). Might be worth taking (this is self promotion).

Len Green
Title: Performance Improvement Consultant and E..
Company: Haygarth Consulting LLC
LinkedIn Profile
(Performance Improvement Consultant and ERP Strategist, Haygarth Consulting LLC) |

Wayne
Your comments are focusing on the core issue...what does the business need? The vendors you mention may all fit, but to varying degrees, depending on...

Anon:
If I may suggest a tip...determine what your client's unique and complex requirements are. (Hint: they may not know the answers yet!). Then start talking to vendors.

Example: if the business is a single location, its needs on project cost reporting and tracking are far easier than a multi-office practice where costs can be incurred in any office, yet need to be accumulated in one office for customer billing and reporting. That multi location structure gets more complex if each is a separate legal entity and if any are in another country (think: intercompany, fx, transfer pricing...). Wayne highlighted multi-state payroll as an another example.

What you sometimes think are vanilla requirements can end up being important differentiators when selecting a system. Both your client and the software vendors will appreciate knowing what's really important up front.

Regards

Joan Green
Title: VP Finance
Company: National Counseling Group
(VP Finance, National Counseling Group) |

We use QuickBooks effectively with $40M and 600 employees in a service business but we have other software related to our industry that does the operational side. We also outsource payroll.

Anonymous
(consultant) |

Thanks for the feedback! In the meantime I do not have all the solid requirements but just want to get a head start to get some names of software. The company is looking to move away from QuickBooks.

In addition to expediting the invoicing processing and multi-state payroll (and possibly automating payroll) and month end close, we are looking at getting info out of the system to help report margins by job. We are only looking at cloud based solution with ability to integrate with CRM application (presumably Salesforce).

Thanks!

Denise Loter-Koch
Title: President/CEO
Company: empoweredNW
(President/CEO , empoweredNW ) |

If you are already using QuickBooks, you might consider taking a look at the Field Service Management extension available from Intuit. I know that payroll is definitely an option. And depending on your CRM, that could integrate as well. If you already have QB implemented, it would help you avoid the headache of migrating.

Dan Kardatzke
Title: CFO
Company: Solstice Mobile
(CFO, Solstice Mobile) |

We are a 175 employee professional services firm still using Quickbooks as well but it's really just our General Ledger and A/P module at this stage since we use OpenAir (NetSuite) for Expense Reporting, Utilization, Time Reporting and Invoicing and then use Paylocity for payroll. With this setup, we plan to keep using QB for the foreseeable future since we've moved all the intricate components of our business that require more frequent reporting and KPIs out of QB.

Jim Barnet
Title: Director Sales & Marketing
Company: PROMYS PSA
LinkedIn Profile
(Director Sales & Marketing, PROMYS PSA) |

I think Denise and Dan are on the right track.

Rather than replace Quickbooks, leverage it for what it's good at, AR/AP/GL, and front end it with Operational automation software, specifically for professional services organizations, that integrates with QB.

That software category is called PSA software (Professional Services Automation) and there are three types; Ticket based PSA software (Break fix/Managed Services), Project based PSA software (Project/Portfolio Management) and Enterprise PSA software (CRM, Quoting, Procurement, Resource Calendar, Project Management, Time Sheets, expenses, Help desk and Portal).

There are several vendors out there, Connectwise, PROMYS, Autotask, Open Air, Tigerpaw, Intaact, to name a few. Each fall into the categories above, so it depends on your needs which one is best for you.

P.S.: Full disclosure, I work for PROMYS, but which PSA is best will depend on your requirements.

Regards, Jim Barnet

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