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What performance metrics / key performance indicators do you use to help monitor and manage operational quality for receiving, in-process and final inspection within your manufacturing environment?


Len Green
Title: Performance Improvement Consultant and E..
Company: Haygarth Consulting LLC
LinkedIn Profile
(Performance Improvement Consultant and ERP Strategist, Haygarth Consulting LLC) |

Can you expand a little on this, e.g.
-what key pains are you facing/questions trying to answer
-do you follow any ISO/GMP standards

Topic Expert
Mike Caruana
Title: Director of Financial Services
Company: Diamond Resorts International
(Director of Financial Services, Diamond Resorts International) |

Agreed, Len. What are you manufacturing? The thing to remember about KPI's is that they are really customized to the context for which they're being applied. There are several models for creating proper KPIs. You may want to read "How to Measure Anything" by Douglas W Hubbard. Also, Ron Person published an excellent book for those using Excel to design, capture and report on KPI's (Balanced Scorecards and Operational Dashboards with MS Excel).


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